Is The PalmGuitar® indestructible?
No – While graphite instruments are extremely durable and dimensionally stable over a wide operating range, the PalmGuitar® is not indestructible. The exterior surface is a thin graphite filled epoxy gel coat – the interior of the instrument contains many composite structures, designed to promote the tonal and sustain characteristics of the instrument, all held together in a molded low density matrix. The graphite filled gel coat exterior is very rigid and dimensionally stable; however, it is not designed to have superior impact resistance. If you drop your PalmGuitar®, it is likely to break. This is especially true of the area around the headstock. For more information, download the Owners Manual.
What happens if I break my PalmGuitar®?
Accidental damage is not covered under the lifetime warranty. Please contact the factory for instructions on returning your instrument for repair. If we can estimate the costs for the repair without examining the instrument, we’ll issue a quotation for the work and authorize you to ship the instrument to us. If we cannot estimate the costs without examining the instrument, ship it to us and we’ll issue a repair quotation for your approval prior to making the repairs.
What kind of guitar cord should I use with my PalmGuitar®?
Though any high quality ¼” guitar plug will work, you should ALWAYS use a right angle ¼” plug to insert into your instrument. A right angle plug will be more comfortable when playing sitting down, and is far less likely to damage the instrument body if it is dropped.
Can I play my PalmGuitar® on an airplane?
For the moment, most airlines do permit you to play your PalmGuitar® in flight, as long as you are not using any peripherals that do not conform to FAA standards (like a wireless output). If in doubt, consult your airline prior to flight time. Naturally, if flight attendants request that you do not play your instrument in-flight, it is an excellent idea to calmly put it away. Airline restrictions have tightened recently. During a flight, the flight crew always represents the rule of law.
Do you make a full scale instrument?
At the current time we do not make any instruments other than the 20.239” scale.
What kind of strings should I use on my PalmGuitar®?
You can use any kind or gage of electric guitar strings that you prefer. If you want to change the gage of strings that were on your instrument when it was delivered, you may want to reset the intonation of your instrument. For more information, download the Owners Manual.
Do I have to change strings on my PalmGuitar® one at a time?
Most luthiers advise that guitar strings be changed one at a time to avoid disturbing the neck relief of the instrument. The neck on your PalmGuitar® has an extremely high modulus of torsion so you can safely clip off all the old strings at once, and then restring the instrument.
The strings on my PalmGuitar® feel too soft or bend too much…is there a solution?
Yes – simply install progressively heavy sets of strings until you find one that you prefer. The short scale of the PalmGuitar® causes the tension on the strings to be lower than they would be on a normal scale. Increasing the string gage helps to compensate for the low tension. Once you find your favorite string gage, you may want to readjust the intonation for that gage.
When I play some notes, they sound sharp…does my PalmGuitar® need to be reintonated?
Possibly, but probably not. The short scale of the PalmGuitar® causes the tension on the strings to be lower than they would be on a normal scale. When you are playing a note with a lower than normal string tension, it is easy to push the string all the way to the surface of the fingerboard, rather than just onto the tops of the frets. This bends the string enough to cause the pitch to go sharp. Increasing the string gage helps to compensate for the low tension. Once you find your favorite string gage, you may want to readjust the intonation for that gage. For more information, download the Owners Manual.
I can’t play the PalmGuitar® on my knee…is there any solution?
Yes – if you wish, we can modify your guitar to accept a knee rest. This will require a factory modification to your instrument. For more information, including a picture of a knee rest modification, download the Owners Manual.
The PalmGuitar® doesn’t balance right on the strap… is there any solution?
Yes – if you wish, we can modify your guitar to include a strap arm extender. This will require a factory modification to your instrument. For more information, including a picture of the strap arm extender modification, download the Owners Manual.
How can I adjust the truss rod?
The PalmGuitar® does have a truss rod; however, graphite instruments are unique in that the truss rod only needs adjusting once (directly after the molding process). Thereafter, no further adjustment should be necessary. Attempting to adjust your truss rod may cause damage, especially since it requires the removal of the pickup. If you believe that the truss rod on your PalmGuitar® needs adjusting, please consult the factory.
How can I raise or lower my pickup? How can I remove the pickup?
The pickup is designed to be at a fixed height at the factory, and is bonded in place with a silicone adhesive. Removing the pickup requires special tooling, and should not be attempted. Should you have a need to remove or replace the pickup, please contact the factory.
How do you change the strings with LSR Tuners?
I can’t get the locking mechanism to engage with LSR Tuners…is there any solution?
For detailed instructions on the operation of LSR tuners, please download and consult the Owners Manual, or visit the LSR Web site at: http://members.aol.com/intertunei/LSR.tuners/
On occasion, when the string lock mechanism is completely disengaged, it can be frustrating getting it to reengage. We suggest you practice the procedure with a spare set of strings.
Some of my LSR tuners appear to be loose…is there any solution?
LSR uses a keyway slot to prevent the tuning keys from rotating after installation. On occasion, this keyway slot can become worn, causing the tuner to appear to be loose, even though the retaining nut appears to be tight. If this happens, please contact us immediately to schedule your instrument for warranty repair. We have the ability to repair the worn keyway slot and will do so at no charge.
When I turn the volume knob, the tone knob turns too…is there any solution?
If either of the knobs on your concentric volume/tone controls become slightly loosened, they can easily be retightened with the proper allen wrench (usually, 1.5mm). When tightening, or repositioning the volume knob, make sure to leave a slight gap (approx. 1/32”) between the top of the tone ring and the bottom of the volume knob. This should prevent co-rotation of the knobs.
How can I clean my PalmGuitar®?
The PalmGuitar® can be cleaned with virtually any mild cleaning compound, or soft cloth. To remove minor abrasions, you can use #0000 steel wool on the graphite surface (taking care not to let any steel wool fibers cling to the pickup, possibly causing a short). For more information, download the Owners Manual.
The nut on my PalmGuitar® has become corroded…can I clean it?
The nut, or more properly, the string retainer on your PalmGuitar® is made of polished, solid brass. It is polished, but not lacquered, so that it can serve as an indicator of the overall environmental condition of your instrument. The nut will gradually darken over time – this is normal. If you wish to clean it, any mild brass cleaner will work fine and will not damage the surrounding structure. If it becomes corroded however, it may indicate that the instrument has been exposed to high levels of corrosive moisture or salt water that could cause damage to the electronics. We’d suggest you contact us, and possibly send your instrument in for a brief checkup. For more information, download the Owners Manual.
How do I adjust the intonation of my PalmGuitar®?
The ABM bridge on the PalmGuitar® is designed to be easily adjusted for action, string height, and intonation. If you are not familiar with the procedure for adjusting the intonation, any qualified guitar technician can perform the set-up for you, or for a detailed procedure on doing it yourself, please download and consult the Owners Manual.
Some of my strings have begun to buzz…is there any solution?
The ABM bridge on the PalmGuitar® is designed to be easily adjusted for action, string height, and intonation. If you experience string buzz, chances are the fine adjustment screws on your bridge have loosened under normal playing conditions or traveling. Try readjusting the string height to eliminate the buzz – for more information on how to do this, please download and consult the Owners Manual. If adjusting the string height does not correct the buzz, or if the string height needed to remove the buzz is too high for your playing style, please contact us for a potential warranty repair.
My PalmGuitar® doesn’t sound as clear as it did when it was new…is there a solution?
Yes – change your strings. Guitar strings normally oxidize under normal playing conditions. As strings oxidize, they begin to lose their normal brightness, and should be replaced. Since the PalmGuitar® is designed to be used in a wide operating environment, the strings may oxidize more quickly and need replacement more frequently. This problem is often more noticeable with strings that are under lower than normal tension, so lighter gage strings will lose their brilliance sooner than higher gage strings. It is good practice to change strings often on any guitar to maintain proper tone.
My PalmGuitar® doesn’t seem to stay in tune anymore…is there a solution?
Yes – two solutions. First, check to see if you have properly locked the tuner string-lock mechanism. If you can pull the string through the post, it is not securely locked. Second, change your strings. Guitar strings oxidize under normal playing conditions. As strings oxidize, they also lose their ability to hold a proper pitch. Since the PalmGuitar® is designed to be used in a wide operating environment; the strings may oxidize more quickly and need replacement more frequently. This problem is often more noticeable with strings that are under lower than normal tension, so lighter gage strings often lose their ability to hold pitch sooner than higher gage strings. It is good practice to change strings often on any guitar to maintain proper pitch.